"Build a resource of your relationships; that will be your greatest asset."
"The only meaning that is important in a communication is the meaning discerned by the listener."
It is my job as the initiator to make sure the receiver understood my communication -- it is NOT theirs.
Leadership Communication -- making sure that I have understood the intended meaning of the initiator by asking questions and giving feedback.
Kim recommended reading the article "Sensitivities" in the Harvard Business Journal/Review.
Most communications fail because of the lack of feedback; because it is not allowed, not received, or not considered to be important. Communication is NOT a monolog.
5-Step Communication
- EMOTIONS - feelings at this moment
- DATA - facts of the situation
- JUDGMENTS - perceptions/evaluations made of you & situation
- MY PART - my issues & contributions
- COMMITMENTS & REQUESTS - for change
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